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We have moved! - Monday, April 23, 2018

We are happy to announce that our new PowerSchool Community is now available for all your PowerSchool questions. Our PowerSchool Community can be accessed at help.powerschool.com.

Through our new community you will have access to a growing library of resources, timely updates, peer-to-peer discussions, and more! Additionally, authorized contacts at each district will have access to PowerSource, a companion site for PowerSchool's product downloads.

The PowerSchool Community is where you will be able to:

  • Submit support cases
  • Manage your cases and view case history
  • Participate in discussion forums
  • Search a growing knowledge base of resources
  • Get the latest updates

Additionally, you will be able to do the following on PowerSource:

  • Add new district contacts
  • Access release notes and user guides
  • Download software

How do I get started?

We have included instructions below for how to sign up for the PowerSchool Community. You'll want to start here for all your support needs.

Customers who are new to PowerSource will receive a separate email with instructions on how to log in to that account to access the additional resources we'll share through that site such as downloads and product documentation.

Will I still be able to access my previous support sites?

If you use PowerSource, that site will continue to be available. If you use another help site for your solutions, you will still be able to access it, but will see a “We've moved” message. After a period of transition, we will let you know when your old site is no longer available.

Sign up for the PowerSchool Community with your school email!

Get the most out of the new PowerSchool Community, enabling you to post questions, connect with and share best practices with peers, contact support, and more!

  1. Go to help.powerschool.com.
  2. Watch a quick video on how to get started.
  3. Click on Sign In and select New User? Register here.
  4. Use your school email so we can help connect you to the resources you need.
  5. You will receive an email notification. Be sure to check your email and verify your account.
  6. Check out the resources under Welcome & FAQs, Announcements & Tips, and Help menus.
  7. Subscribe to receive notifications on new content. You can do this in any Forum and in our Announcements & Tips area by clicking on Options and Subscribe.
  8. Our Community is a great place to find resources and share ideas with your peers. Explore our Contact Support page for when you need to contact support and view your case history.
  9. Lastly, take a moment to introduce yourself to our Community, we'd love to hear from you!

Thank you,

Your PowerSchool Community Team

help.powerschool.com

 

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